Chapter 50: The $100,000 Salt and Pepper Shaker

Disney's decision to replace a broken $10 souvenir for a 12 year old boy would end up earning them ten thousand times that in revenue as tha Pausch family made many repeat visits to the theme park. Randy says institutions today need to have a heart. How would you define randy's phrase "have a heart" and in what way could you make someones day better by "having a heart"?    Having a heart kinda means understanding whats going on or maybe meaning that by doing the right thing.    How I can make someones day better by having a heart is by giving my friends or someone at lunch food when they have non. I do that everyday.